Jim Steffensmeier

1. Community
2. Web Evolve

At 7:10pm on August 24, 2021, CivicPlus monitoring detected a possible outage that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline ...

• Jim Steffensmeier
• August 25, 2021 00:38
• 1 follower
• 2 comments
• 0 votes

1. Community
2. Web Evolve

CivicPlus monitoring detected several outages with CivicPlus Evolve sites at approximately 1:11pm Central time.Engineers have reported that the servers were restarted and site availability was rest...

• Jim Steffensmeier
• June 10, 2021 18:56
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Web Evolve

On March 22nd, CivicEngage Evolve experienced multiple request timeouts for the Redis database which led to some outages on client sites and intermittent availability. CivicPlus Engineers were able...

• Jim Steffensmeier
• April 01, 2021 22:48
• Edited
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Web Evolve

The CivicEngage Engineering Team is partnering with Microsoft today to continue troubleshooting recent issues with Redis that are affecting availability and causing known issues on client sites. Th...

• Jim Steffensmeier
• March 31, 2021 14:26
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Web Evolve

The CivicEngage Engineering Team is continuing work to resolve recent issues with Redis that are affecting availability and causing known issues on client sites. There may be some intermittent serv...

• Jim Steffensmeier
• March 30, 2021 21:08
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Web Evolve

CivicPlus Engineers are investigating a caching issue that sometimes causes skins and styles to break and content to not be visible. There may be some intermittent availability this afternoon for b...

• Jim Steffensmeier
• March 23, 2021 20:40
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Web Evolve

The CivicPlus Engineers will be performing an Emergency Maintenance update to Evolve (Engage 6) at 12:00pm Central Time.All users may experience intermittent availability for approximately 10 minut...

• Jim Steffensmeier
• March 23, 2021 16:47
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Web Evolve

At 12:55pm Central Time, CivicPlus Engineers noticed Engage 6 sites were reporting 500 errors and began investigating. At 1:03pm Central Time, CivicPlus Engineers started receiving automated alert...

• Jim Steffensmeier
• February 19, 2021 19:42
• 1 follower
• 0 comments
• 0 votes

1. Community
2. CivicPlus Platform

CivicPlus monitoring has detected a possible performance issue that may be affecting your ability to use Single Sign On with your CivicPlus solution. This may also include forced logout and login e...

• Jim Steffensmeier
• January 19, 2021 23:01
• 1 follower
• 1 comment
• 0 votes

1. Community
2. CivicPlus Platform

CivicPlus Systems Engineers are investigating a login issue that may be affecting your CivicPlus solution. A timeline to resolution and next steps will be provided as soon as available.

• Jim Steffensmeier
• December 15, 2020 15:05
• Edited
• 1 follower
• 2 comments
• 0 votes