Jim Steffensmeier

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Activity overview

Latest activity by Jim Steffensmeier
  • Jim Steffensmeier commented,

    CivicPlus Engineers are continuing to investigate the root cause of this issue. All sites continue to remain stable at this time.

  • Jim Steffensmeier commented,

    Official comment

    CivicPlus Engineers are reporting that all sites are up and stable as of 10:38pm Central Time. No further issues are expected at this time. A full report will be available here within 24 hours.

  • Jim Steffensmeier created a post,

    Service Disruption - August 24, 2021

    Completed

    At 7:10pm on August 24, 2021, CivicPlus monitoring detected a possible outage that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline ...

  • Jim Steffensmeier created a post,

    Service Disruption - June 10, 2021

    Completed

    CivicPlus monitoring detected several outages with CivicPlus Evolve sites at approximately 1:11pm Central time.Engineers have reported that the servers were restarted and site availability was rest...

  • Jim Steffensmeier created a post,

    Evolve - Service Disruptions from 3/22/2021 - 4/1/2021

    Completed

    On March 22nd, CivicEngage Evolve experienced multiple request timeouts for the Redis database which led to some outages on client sites and intermittent availability. CivicPlus Engineers were able...

  • Jim Steffensmeier commented,

    Official comment

    On March 22nd, CivicEngage Evolve experienced multiple Request timeouts for the Redis database which led to some outages on client sites and intermittent availability. CivicPlus Engineers were abl...

  • Jim Steffensmeier commented,

    Official comment

    On March 22nd, CivicEngage Evolve experienced multiple Request timeouts for the Redis database which led to some outages on client sites and intermittent availability. CivicPlus Engineers were abl...

  • Jim Steffensmeier created a post,

    Emergency Maintenance - 3/31/2021

    Completed

    The CivicEngage Engineering Team is partnering with Microsoft today to continue troubleshooting recent issues with Redis that are affecting availability and causing known issues on client sites. Th...

  • Jim Steffensmeier created a post,

    Emergency Maintenance - 3/30/2021

    Completed

    The CivicEngage Engineering Team is continuing work to resolve recent issues with Redis that are affecting availability and causing known issues on client sites. There may be some intermittent serv...

  • Jim Steffensmeier created a post,

    Evolve - Caching Issues - March 23, 2021

    Completed

    CivicPlus Engineers are investigating a caching issue that sometimes causes skins and styles to break and content to not be visible. There may be some intermittent availability this afternoon for b...