Jarrod Hallmark
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Activity overview
Latest activity by Jarrod Hallmark-
Jarrod Hallmark commented,
Official comment Incident Report Outage Duration: 15 hours. Root Cause: An upgrade to a core service had an unexpected connection to search Further Review: A review of automated tests is underway to make sure we c...
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Jarrod Hallmark commented,
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Jarrod Hallmark commented,
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed this evening (9/16/24)
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Jarrod Hallmark created a post,
Search Issue Identified | September 16, 2024
CivicPlus monitoring has detected a possible search issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and ne...
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Jarrod Hallmark commented,
Official comment CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. Outage Duration: 20 minutes. Root Cause: Failed update to server configuration Further Review: ...
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Jarrod Hallmark commented,
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Jarrod Hallmark created a post,
Performance Issue Identified | August 5, 2024
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution a...
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Jarrod Hallmark commented,
Official comment CivicPlus Systems Engineers have made several improvements to the system to address the issues seen over the last week. Outage Duration: Intermittent between 5/30/2024 and 6/5/2024 Root Cause: Res...
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Jarrod Hallmark commented,
CivicPlus Systems Engineers have stabilized the environment and have seen reliable performance throughout the day. We will be continuing to monitor the situation to make sure the environment stays...
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Jarrod Hallmark commented,
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.