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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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CP Media Performance Issue Identified | October 28, 2022

Raul

CivicPlus monitoring detected an issue that impacted live stream recordings yesterday morning into today. CivicPlus system Engineers were able to restore full service functionality, however streams conducted during this time will need to upload their backup video files for on-demand viewing.

The implemented solution may cause a temporary service interruption on your end, depending on the specific equipment implemented in your organization. In the event of your stream failing to reconnect, we advise restarting your streaming hardware/software to resolve the issue.

If you continue to have difficulty please do reach out to support.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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