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Performance Issue Identified | September 7, 2022

Comments

7 comments

  • Official comment
    Rachel Ebaugh

    Fix Implemented

    Civicrec Systems Engineers have applied a fix and have restored service to your CivicRec Solution. An incident report will be posted here within 24 business hours.

  • Rachel Ebaugh

    No Change Update

    CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    0
  • Rachel Ebaugh

    No Change Update (11:25am) CDT

    CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    0
  • Rachel Ebaugh

    No Change Update (12:30 CDT)

    CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    0
  • Rachel Ebaugh

    Fix Identified

    CivicPlus Systems Engineers have identified the issue and are working through a timeline for completion. An update on timeline will be added as soon as it is available.

    0
  • Rachel Ebaugh

    Timeline Identified

    CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by 4pm CDT 9.7.2022.

    0
  • Rachel Ebaugh

    CivicRec Incident Report: Site Disruption 9.7.2022 
    September 8, 2022 

    Incident Description  

    Beginning at 7am CDT, Tier 2 support began receiving reports that internal users were unable to log into CivicRec on the internal side. There was a release for CivicRec that went out the morning of Wednesday September 7th, so product engineering was engaged at 8am CDT.  

    The product engineering team investigated what could be causing the issue and after several hours of investigation was able to identify the root cause. 

    Cause  

    Due to one of the tickets released on 9.7.2022, select customers with a specific configuration were affected and not able to log in. 

    Resolution  

    CivicPlus engineers identified what configuration changes needed to be updated and updated these settings for the affected customers around 4pm CDT on 9.7.2022. 

    Preventative Measures  

    This configuration setting has been added to our QA test plans for tickets related to logging in and authentication. New customers added on the platform will default to the new configuration. 

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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