Performance Issue Identified | Checkout Error | July 11, 2022
CivicRec monitoring has detected a performance issue that may be affecting your checkout experience within CivicRec. CivicRec Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
Fix Implemented
Civicrec Systems Engineers have applied a fix and have restored service to your CivicRec Solution. An incident report will be posted here within 24 business hours.
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CivicRec Incident Report: Checkout Error 7.11.2022
July 11, 2022Incident Description
Starting on Monday July 11, 2022 around 10:15am CDT, customers began reporting that they were having issues trying to checkout. They received a checkout error and were unable to view their receipts.
Cause
A previous defect ticket resolution that was deployed had a syntax error resulting in a table lock condition that prevented transactions from being completed.
Resolution
Systems engineers were able to revert the changes that were deployed to production to reverse the reported error.
Preventative Measures
This is a difficult bug to detect based on the original changes.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.