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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Performance Issue Identified | June 30, 2022

Jarrod Hallmark

June 30, 2022 14:57

CivicPlus monitoring has detected a possible performance issue that may be affecting your ability to sign in through cpauthentication.civicplus.com. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

Comments

3 comments

Official comment
Jarrod Hallmark

June 30, 2022 16:47
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
Jarrod Hallmark

June 30, 2022 15:29
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
0
Jarrod Hallmark

June 30, 2022 16:36
CivicPlus monitoring has detected the issue came back that may be affecting your ability to sign in through cpauthentication.civicplus.com. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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