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CivicPlus Support and Self-Service System Issue Identified | June 29, 2022



1 comment

  • Official comment
    Morgan King

    CivicPlus has worked with our support system provider and a resolution has been deployed. You should begin to see restoration of services. Any tickets or communication you may have sent should have gone through. Please expect longer response times as our agents work to get caught up on these. If you submitted a request and do not see it within your Help Center Portal, please resubmit your request through your system or through the Help Center Request page.


    To access your Help Center Portal, select your product and sign into the Help Center, and then under your profile icon you will select "My Activities". Here is an example.

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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