Performance Issue Identified | June 15, 2021
CivicPlus monitoring has detected a possible performance issue that may be affecting your ability to sign in through cpauthentication.civicplus.com. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
Root cause analysis is awaiting additional information from Microsoft. An incident report will be posted here once we have sufficient details.
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CivicPlus has restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours pending response from Microsoft.
A ticket with Microsoft has be created to identity root cause of preformance issue.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.