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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

CivicPlus Platform Status Page

Self-Service Performance Issue Identified | June 6, 2022

Morgan King

CivicPlus monitoring has detected a possible performance issue that may be affecting our self-service solutions. This includes the Help Centers and the article recommendation within your product. An update will be provided as soon as available.

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1 comment

Date Votes
  • Official comment
    Morgan King

    CivicPlus has worked with our self-service vendor and has applied a fix to restore self-service to you. If the issue persists after reloading your browser, please contact Technical Support.


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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