Performance Issue Identified | May 23, 2022
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus solution.
Outage Duration: CivicPlus Platform experienced an intermittent disruption in performance and availability between 12:49 and 1:49 p.m. CST on Monday, May 23, 2022. Sign in through new sign in at cpauthentication.civicplus.com was not impacted.
Root Cause: This was the result of a known issue from an exception caused by a widespread failure when trying to access an external identity provider combined with a high load of users attempting to sign in at once.
Further Review: We understand that single sign-on is critical to your organization and we're committed to ensuring maximum availability and performance. All CivicPlus Platform integrated products are in the process of transitioning to the new sign in to ensure the stability, scalability, and security of CivicPlus single sign-on that will eliminate the root cause of this issue. You can find more about this project in our Platform Help Center.
Users should now be able to resume normal site usage. -
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.