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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Meetings Select Status Page

CivicClerk Service disruption 5/2/22

DeAun Michael

  • At approximate 8:00 AM Cst on 5/1/22, the hosting team was notified of login issues for IDS3 clients to the CivicClerk Board Portal and Boards & Committees module.  Engineers quickly realized that a self-signed SSL certificate on the Identity Servers had expired.   A new certificate was quickly generated but attempts to use the new certificate caused the application to crash.  

    Engineers later discovered there was a fallback certificate in place for use by developers, but configuration changes to the web server configuration were needed to force the application to use the fallback certificate. At approximately 3:30 PM Cst, the configuration change was made to force the use of the fallback certificate, and the login issues were resolved.

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No Change Update

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