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CivicPlus Platform Status Page

Performance Issue Identified | May 3, 2022

Completed
Brittany Rail
  • Edited

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

3 comments

Date Votes
  • Official comment
    Brittany Rail

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus solution.

    • Outage Duration: CivicPlus Platform experienced an intermittent disruption in performance and availability between 8:37 a.m. and 8:44 a.m. CST on Tuesday, May 3, 2022. Sign in through new sign in at cpauthentication.civicplus.com was not impacted.
    • Root Cause: This was the result of a known issue from an unusual unhandled exception combined with a high load of users attempting to sign in at once.  
    • Further Review:  We understand that the CivicPlus Platform is critical to your organization and we're committed to ensuring maximum availability and performance. A more permanent fix was put into place isolating the cause of the issue at 10:11 a.m. CST on Tuesday, May 3. All CivicPlus Platform integrated products are in the process of transitioning to the new sign in to ensure the stability, scalability, and security of CivicPlus single sign-on that will eliminate the root cause of this issue. You can find more about this project in our Platform Help Center.

    Users should now be able to resume normal site usage.

  • Brittany Rail

    CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed within 2 hours. 

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  • Brittany Rail
    • Edited
    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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