Performance Issue Identified | May 2, 2022
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solutions ability to login. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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At approximate 8:00 AM Cst on 5/1/22, the hosting team was notified of login issues for IDS3 clients to the CivicClerk Board Portal and Boards & Committees module (Also affecting the CivicEngage Product). Engineers quickly realized that a self-signed SSL certificate on the Identity Servers had expired. A new certificate was quickly generated but attempts to use the new certificate caused the application to crash.
Engineers later discovered there was a fallback certificate in place for use by developers, but configuration changes to the web server configuration were needed to force the application to use the fallback certificate. At approximately 3:30 PM Cst, the configuration change was made to force the use of the fallback certificate, and the login issues were resolved.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.