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Performance Issue Identified | April 20, 2022

Comments

3 comments

  • Official comment
    Rachel Ebaugh

    Timeline Identified

    CivicRec Systems Engineers have identified the issue and expect to have a resolution deployed by 9am CDT. An update will be made when the fix is released to production.

  • Rachel Ebaugh

    Fix Implemented

    CivicRec Systems Engineers have released a fix and have restored service to your CivicRec Membership Reporting Solution. An incident report will be posted here within 24 business hours.

    0
  • Katie Gennaro

    CivicRec Active Membership Summary Issue Incident Report 

    April 21, 2022 

    Incident Description  

    Several CivicRec customers were reporting that the Active Membership Summary was no longer displaying results as it was previously and was not functioning as intended.  

    Cause  

    Upon investigation, recently released enhancements to another report within CivicRec incidentally caused the Active Membership Summary to no longer provide accurate results given the date range input by the customer.  

    Resolution  

    A fix was identified and implemented on 4/21/2022 at 8:00 am central time.  

    CivicRec Engineers removed a misplaced date condition for the Active Membership Summary and fixed an issue where the report result was displaying inactive memberships. With this fix, the Active Membership Summary will return accurate results given the date range input by the customer.

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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