Performance Issue Identified | Communicate Roster Report | April 13, 2022
Completed
CivicRec monitoring has detected a performance issue that may be affecting your ability to use the communicate button on the report roster page. CivicRec Systems Engineers have identified a solution and a timeline for implementation will be provided as soon as available.
Comments
3 comments
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Official comment
Fix Implemented
CivicRec Systems Engineers have applied a fix and have resolved the roster report issues to your CivicRec Solution as of 1:45pm CDT. An incident report will be posted here within 24 business hours. -
Timeline Identified
CivicRec Systems Engineers have identified the fix and expect to have a resolution deployed by 5pm CDT April 14, 2022. An update will be posted when the fix has been deployed.
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CivicRec Roster Communicate Button Incident Report
April 14, 2022
Incident Description
Several CivicRec customers were reporting that the communicate button had been removed from the Roster Reports page.
Cause
Upon investigation, the class that the Report UI checks to show the communicate button was missing.
Resolution
A fix was identified and implemented on 4/14/2022 at 1:45pm central time.
A date filter was added to expedite roster generation on a previous ticket. Solution Engineers added an ‘or’ clause to check if it's the new ‘RosterReport’ class or the ‘UserReport’ class as it was checking before the change. The communicate button now appears on the roster report pages.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.