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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Performance Issue Identified | March 22, 2022

Carl Bowen

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

3

Comments

5 comments

Date Votes
  • Official comment
    Carl Bowen

    Your CivicPlus solution should be functioning normally at this time. Root cause will be provided but the issue appeared to be an unusual failure of networking gear that prevented automated failover. 

  • Michelle Vega

    Thanks for sharing - www.gloucesterva.info is currently unavailable.

    0
  • Jared Wade

    Supposed to launch this week... in-avon.civicplus.com is currently down too.  500 - Internal Error.  :-( 

    0
  • Jessica Grondin

    portlandmaine.gov is down as well. 

    0
  • Bill Silliman

    I have a ticket open on this and have had no update and this page hasnt updated but our site just came back online!

    wellingtonfl.gov

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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