Performance Issue Identified | February 17, 2022
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution, specifically SMS messages are not sending to Verizon phone numbers. CivicPlus Systems Engineers are working with our downstream provider to resolve the issue and a timeline to resolution and next steps will be provided as soon as available.
Comments
3 comments
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Official comment
From Bandwidth.com:
Incident resolved
This incident has been resolved.
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It has been determined that this is an issue with our third party provider. Please subscribe to this status page to receive real time updates: https://status.bandwidth.com/incidents/fwwc4fr4kj2m
Status updates will be posted here as well as we receive them. Thank you for your patience.
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From Bandwidth.com:
Incident status: Monitoring
The vendor has implemented a fix for the issue and we're seeing messages begin to complete. We'll monitor to confirm stability and advise once we confirm the issue is resolved.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.