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Performance Issue Identified | Legacy Merchants | February 9, 2022




  • Official comment
    Rachel Ebaugh

    CivicRec Legacy Merchant Issue Incident Report 

    February 9, 2022 

    Incident Description  

    Several CivicRec customers who are using legacy merchant accounts were reporting they could not view the catalog from the internal side of the system. CivicRec residents (online view) could view the catalog but were receiving an error when they tried to check out.  



    A recent update made to our payment system to anticipate improvements to our auto-billing system was included in the 2/9/2022 release. These changes were not propagated to some of our legacy gateway integrations. This resulted in failures when users tried to browse to the Catalog for clients using these legacy gateways. 



    A fix was identified and implemented on 02/09/2022 at 12:06 central time. The fix was to apply additional changes to the affected legacy gateway systems.  


  • Rachel Ebaugh

    CivicRec Systems Engineers have identified and applied a fix to the reported issue. Service has been restored to your CivicRec Solution. An incident report will be posted here within 24 business hours.


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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