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CivicClerk Functionality Limitation Identified 2/4/2022

Completed
DeAun Michael

CivicPlus has detected a possible performance issue that may be affecting your CivicClerk solution. CivicClerk Systems Engineers are investigating the issue and a timeline to resolution will be provided as soon as available.

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Comments

2 comments

Date Votes
  • Official comment
    DeAun Michael

    On February 4, 2022, CivicPlus Systems Engineers responded to reports related to intermittent functionality limitations.  After responding to immediate reports and restoring functionality issues, a root cause analysis was performed.  It was determined the intermittent issues were related to functionality within the site search index process.  Steps have been taken to remediate the issue while a long term fix is implemented.  

  • DeAun Michael

    CivicPlus Systems Engineers have applied a fix for the the intermittent issues you may have seen earlier today with your CivicClerk Solution.  We will continue to monitor for any further issues.  

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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