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CivicClerk Email Notification Disruption 2/3/22

Completed
Thomas

CivicClerk monitoring has detected an interruption to the notification system responsible for sending automated and manual emails from within the application.  At this time, emails are being queued but are not being delivered to intended recipients.  The CivicClerk Hosting & Security Team is investigating the disruption, and a timeline to resolution and next steps will be provided as soon as available.

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  • Official comment
    Thomas

    The CivicClerk Hosting & Security Team has applied a fix to restore email services.  Actions that trigger an email are once again correctly delivering the notifications.  Any emails that should have been sent by automated or manual triggers from approximately 5:00 AM to 5:00 PM Eastern are expected not to be delivered.  Customers should notify end-users manually or re-trigger the related system functionality to send a fresh email, as applicable.


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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