Performance issue identified December 15, 2021
Completed
CivicPlus Systems Engineers are investigating a service disruption that may be affecting some CivicRec customers. An update will be added to this post when it is available.
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Official comment
Sites impacted are beginning to recover. Additional information to follow.
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CivicPlus Engineers continue to monitor this mornings disruption. This disruption appears to the direct of result of Internet connectivity issues to the US-WEST-1 Region of AWS. AWS is actively investigating the the outage.
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AWS has identified the root cause and have taken steps to restore connectivity. Additional details regarding the connectivity issue can be found at https://status.aws.amazon.com/
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.