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Performance issue identified December 15, 2021




  • Official comment
    Jim Flynn

    Sites impacted are beginning to recover. Additional information to follow.

  • Jim Flynn

    CivicPlus Engineers continue to monitor this mornings disruption. This disruption appears to the direct of result of Internet connectivity issues to the US-WEST-1 Region of AWS. AWS is actively investigating the the outage.

  • Jim Flynn

    AWS has identified the root cause and have taken steps to restore connectivity. Additional details regarding the connectivity issue can be found at


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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