Performance Issue Identified Generating Reports October 7th, 2021
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
2 comments
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CivicRec Systems Engineers have applied a fix to restore service to the CivicRec solution which we will continue to monitor for changes in performance. An incident report will be posted here within 24 business hours.
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Report Generation Incident Report
October 7, 2021
Incident Description
Several clients experienced issues where they were unable to produce reports within their CivicRec system. This issue has been corrected.
Cause
The recent addition of a scaling factor was set too low for what was required for optimal performance.
Resolution
The scaling was adjusted at approximately 10:00 am central time on 10/7/21, correcting the issue.0
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.