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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Site Performance Issue

Completed
Jim Flynn

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

2 comments

Date Votes
  • Official comment
    Jim Flynn

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

  • Jim Flynn

    On September 21st at approximately 5:15 PM Central Time, CivicPlus observed a large increase in network traffic. It was immediately determined to be a large Distributed Denial of Service (DDoS) and Data Center engineers began to implement DDoS Mitigation Services and other measures to ensure services remained online. The goal of this DDoS attack was for the sole purpose of taking sites offline. This attack did not compromise our systems or result in any data loss.

     

    The mitigation services were fully implemented by 5:45PM. Sites restored to expected performance levels at this time.

     

    This DDoS attack exceeded 45Gb/sec and still in progress. CivicPlus is monitoring the situation and will continue to implement countermeasures to ensure sites remain online. CivicPlus engineers are investigating reports of a few clients reporting issues when uploading files to their sites.

     

    If you have any questions, or you're having any issues related to the DDoS mitigation services, please contact support.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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