Service Disruption - August 24, 2021
Completed
At 7:10pm on August 24, 2021, CivicPlus monitoring detected a possible outage that may be affecting your CivicPlus solution.
CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
CivicPlus Engineers are reporting that all sites are up and stable as of 10:38pm Central Time. No further issues are expected at this time. A full report will be available here within 24 hours.
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CivicPlus Engineers are continuing to investigate the root cause of this issue. All sites continue to remain stable at this time.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.