CivicEngage Evolve: Engage 6 - Service Disruption - October 27, 2020

2

Updates

  • Current Update
    Jim Steffensmeier

    At 7:16 am CST on October 27, 2020, CivicPlus engineers were alerted of intermittent availability of Engage 6. Engage 6 sites were not able to be accessed or were not fully rendering. CivicPlus engineers immediately responded and were able to bring sites back online but there still continued to be some intermittent issues until all errors were resolved at 10:47 am CST on October 27, 2020.

     

    • Outage Duration: 3 hrs 31 minutes. (Sites were mostly available during this time frame but were unavailable on an intermittent basis)
       
    • Root Cause: Errors in data and application layers.
       
    • Further Actions: Restarting services and increasing resources have stabilized the issue at this time. Engineering is continuing to monitor and research mitigation measures going forward.
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  • Jim Steffensmeier

    Service has been restored. A full report will be available here within 24 hours.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.