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Web Central Status Page

10/21/2020 - SMS Service Disruption

Completed
Brittany Rail

CivicPlus Systems Engineers are investigating a disruption in SMS to AT&T numbers that may be affecting your CivicPlus solution. An update will be added to this post when it is available or within 2 hours, whichever comes first.

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Comments

2 comments

Date Votes
  • Official comment
    Brittany Rail

    Engineers have determined a fix of adding opt out wording on every SMS message that is now in development. An update to this post will be added with details by 8 a.m. CST.

  • Brittany Rail

    As part of our migration to a new vendor, we discovered that “Stop” was not getting appended to each message. Once this was discovered, were developed, tested and deployed a fix to your solution. We are working closely with our partners to ensure that all messages are being delivered through all carriers.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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