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Service Disruption - October 5, 2020




  • Official comment
    Alaina Coffee

    At 1:48 pm CST on October 5, 2020, CivicPlus engineers discovered an issue with our authentication service.  Users were not able to log into CivicPlus products.  CivicPlus engineers immediately responded and were able to bring the service back online by 2:38 pm CST on October 5, 2020.

    • Outage Duration: 50 minutes
    • Root Cause:  The outage occurred because of a certificate renewal process failure on some backend pieces of the identity server.  This issue was further complicated by a concurrent series of DDoS attacks.
    • Further Actions:  The cause of the certificate renewal process failure has been fixed and the DC has made a number of BGP changes to limit the potential impact of a similar DDoS resulting in service interruption in general.
  • Alaina Coffee

    CivicPlus engineers have restored service to your CivicPlus solution.  An incident report will be posted here within 24 hours.


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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