Subject: Performance Issue Identified | January 19, 2021
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your ability to use Single Sign On with your CivicPlus solution. This may also include forced logout and login errors. CivicPlus Systems Engineers are investigating and a timeline to resolution and next steps will be provided as soon as available.
Comments
1 comment
-
Official comment
At 4:42pm Central, CivicPlus Engineers were alerted of intermittent errors with the CivicPlus Platform, specifically staff and clients were unable to access sites using single sign on, were getting logged out, or receiving errors.
The issue was identified and a server restart was performed at 4:52pm Central.
At 5:01pm Central, the issue appeared to be resolved and there were no longer intermittent errors. It was also observed that the performance had improved at that time.
No further actions are planned at this time, and CivicPlus Engineers will continue to monitor.
Please sign in to leave a comment.
Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.