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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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News Flash Scheduled Notification Issue Identified | November 24, 2020

Completed
Brittany Rail

CivicPlus Systems Engineers have detected an issue with scheduled notifications for News Flash items not being sent. CivicPlus Systems Engineers are working on a fix to be released in an overnight release as soon as possible. In the meantime, Send Immediately must be chosen when saving or modifying a News Flash item for a notification to successfully be sent to subscribers.

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No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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