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CP Media 11/18/20 Service Disruption

Completed
DeAun Michael
CP Media is currently experiencing a technical issue that affects the cloud recording of live streams. Clients are advised to ensure their local recording is enabled in the event that the cloud recording for a live stream is unavailable.
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Comments

4 comments

Date Votes
  • Official comment
    DeAun Michael

    CivicPlus Systems Engineers have applied a fix.  The ability to live stream and the recording functionality have been restored. 

  • DeAun Michael

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • DeAun Michael

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • DeAun Michael
    • Edited

    After a recent update to the CP Media Wowza servers, a technical issue was discovered that affected the recording of live streams. CivicPlus engineers continue to work directly with Wowza on a hotfix. In the meantime, CivicPlus Engineers will be rolling back the Wowza update on the CP Media servers until a hotfix by Wowza is made available. This will take place at 3AM Central Time and we will update this post once that update is complete.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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