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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

9/16/2020 - Service Disruption

Completed
Brittany Rail

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution. An update will be added to this post when it is available or within 2 hours, whichever comes first.

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Comments

2 comments

Date Votes
  • Official comment
    Brittany Rail

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 hours.

  • Brittany Rail

    On September 16th at approximately 9:39 a.m. Central Time, CivicPlus Engineers were alerted to user sign in continuously looping or going to an error on a portion of CivicEngage sites. During the investigation, it was determined to likely be a temporary network issue impacting all users on select sites. The service was manually recycled at 10:39 a.m., restoring all sign ins.

    The Product Engineering team and CivicPlus Engineers are working on a fix to prevent similar future disruptions. Users should now be able to resume normal site usage. We deeply apologize for the inconvenience that this may have caused.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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