Service Disruption Nov 1 2020
Completed
We are aware of a number of Platinum sites maybe be experiencing errors. CivicPlus Systems Engineers are are investigating this alert a time line to resolution and nest step will be provided as soon as available.
Note: CivicPlus Technical Support is Tracking this issue.Upon resolution, and incident report will be provided.
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CivicPlus Systems Engineers have Restored Service to your CivicPlus Solution.
At 5:30 AM CST a Systems Engineer, in Anticipation of increased traffic due to elections, initiated a resize operation of the SQL sever in Azure. Normally a resize operation only incurs a very brief disruption to the service. The resize operation took longer than normal and eventually timed out. Resulting in Azure portal not reporting and accurate status of the VM an attempt to start the machine was invoked time was allowed for the machine to come online, which did not seem to resolve the issue, after which a restart was initiated this resulted the machine come back online and the solution recovering at 6:35 AM CST.
We apologize for the inconvenience.
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