Skip to main content
Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Service Disruption Nov 1 2020

Completed
Carl Bowen

We are aware of a number of Platinum sites maybe be experiencing errors. CivicPlus Systems Engineers are are investigating this alert a time line to resolution and nest step will be provided as soon as available.

Note: CivicPlus Technical Support is Tracking this issue.Upon resolution, and incident report will be provided. 

0

Comments

1 comment

Date Votes
  • Carl Bowen
    • Edited

    CivicPlus Systems Engineers have Restored Service to your CivicPlus Solution. 

    At 5:30 AM CST a Systems Engineer, in Anticipation of increased traffic due to elections, initiated a resize operation of the SQL sever in Azure. Normally a resize operation only incurs a very brief disruption to the service. The resize operation took longer than normal and eventually timed out. Resulting in Azure portal not reporting and accurate status of the VM an attempt to start the machine was invoked time was allowed for the machine to come online, which did not seem to resolve the issue, after which a restart was initiated this resulted the machine come back online and the solution recovering at 6:35 AM CST. 

    We apologize for the inconvenience. 

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

Please sign in to leave a comment.