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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Service Disruption June 23rd

Completed
Jim Flynn

CivicPlus Engineers are currently investigating a service disruption for a small portion of clients.

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Comments

2 comments

Date Votes
  • Jim Flynn

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 hours.

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  • Jim Flynn
    On June 23rd at approximately 12:44PM Central Time, CivicPlus Engineers were alerted to a service disruption affecting a small portion of clients. During the investigation, engineers discovered that one of the databases on a shared server was exhausting system resources. At approximately 2:09PM Central Time, all sites had recovered. The root cause of this service disruption was related to a circular reference created in a CivicEngage module under rare conditions. This defect has been reported to Product Engineering and CivicPlus Engineers are working to develop additional controls to prevent the creation of circular references. We deeply apologize for the inconvenience that this may have caused.
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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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