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CivicPlus Platform Status Page

Service Disruption - June 5, 2020

Completed
Jim Steffensmeier

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution. An update will be added to this post when it is available or within 2 hours, whichever comes first.

Users may be unable to access their CivicPlus Products or Login at this time.

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Comments

2 comments

Date Votes
  • Official comment
    Jim Steffensmeier
    • Edited
    At 9:51am on June 5, 2020, the CivicPlus Systems Engineers discovered an issue with our authentication service. Users were not able to log in to CivicPlus Products. CivicPlus Engineers immediately responded and were able to resolve the issue by 11:05 am on June 5, 2020.
    • Outage Duration: 1 hr 14 min
    • Root Case: Database calls from the application timed out before database could respond. CivicPlus Engineers worked to failover system to remediate issue.
    • Further Review: While the issue is resolved, and we do not expect an additional issues related to this event, CivicPlus Engineers continue to investigate events leading up to this incident.
    We understand the valuable service your CivicPlus apps provide to your community and our systems engineers will continue to monitor our SQL server to mitigate further interruptions.
  • Jim Steffensmeier

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 hours.

     

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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