Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Service Disruption April 9th

Completed

Carl Bowen

April 09, 2020 23:15

We are investigating an issue that is impacting a small portion of clients.

Comments

2 comments

Carl Bowen

April 09, 2020 23:26
The issue has been resolved for part most of the affected sites we expect to have the remained resolved in less than 30 minutes

We apologize for the inconvenience and will provide more details as they become available.
0
Carl Bowen

April 09, 2020 23:37
This has been resolved for all clients at this time we do not anticipate any further issue relating to this.
0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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