Skip to main content
Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Security Enhancement to CivicEngage Form Center Coming April 12th, 2020

Completed
Constance Cooke
  • Edited

On Sunday, April 12, CivicPlus Engineers will enable the reCAPTCHA feature in the CivicEngage® Form Center module. This enhancement will mitigate the increase we have seen recently of spam attempts on public forms so that you can focus entirely on genuine citizen inquiries.

 

What is reCAPTCHA?  

reCAPTCHA is a free service, built into your CivicEngage website that protects it from spam and abuse specifically at login or during the creation of user accounts and the submission of forms. reCAPTCHA uses an advanced risk analysis engine and adaptive CAPTCHAs to keep automated software from engaging in abusive activities on your website while letting your valid users pass through with ease. Learn About Google reCAPTCHA.  

  

When will the feature enhancement occur? 

Sunday, April 12, 2020, at 10 p.m. CST. 

 

Does reCAPTCHA comply with ADA requirements? 

Yes, the Google reCAPTCHA functionality that we use was designed with accessibility in mind. Click here for more information. 

 

What does this change mean for me as a website administrator?  

You will not need to take any steps to add reCAPTCHA to forms you create using Form Center moving forward and if you already have reCAPTCHA enabled there is no action for you to take. 


How will this change impact my citizens?  

Your citizens’ ability to easily submit questions and requests to your administration will not be impacted in any way. When submitting a form, they will see the “Protected by reCAPTCHA” seal, which should be familiar and comforting to many of your tech-savvy citizens. 

 

If you have any questions about this reCAPTCHA feature enhancement, please contact the CivicEngage Technical Support Team. 

For more information, resources, education, and support as you continue to keep your citizens safe and informed during the COVID-19 crisis, please visit our Crisis Management Portal. 

Thank you for all that you are doing to keep our communities safe. 

0

Comments

0 comments


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

Post is closed for comments.