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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

CivicPlus Platform Status Page

Service Disruption - November 4, 2019

Completed
Raul

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution. An update will be added to this post when it is available or within 2 hours, whichever comes first.

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Comments

2 comments

Date Votes
  • Official comment
    Raul

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 hours.

  • Brittany Rail

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution.

    • Outage Duration: CivicPlus Platform experienced an intermittent disruption in performance and availability between 6:48 a.m. and 8:26 a.m. CST on Monday, November 4, 2019 with the longest disruption from 7:52 a.m. to 7:59 a.m. CST.
    • Root Cause: This was the result of a known issue from an unusual unhandled exception combined with a high load of users attempting to sign in at once.  
    • Further Review:  We understand that the CivicPlus Platform is critical to your organization and we're committed to ensuring maximum availability and performance. A fix for the specific exception was released by 3:00 p.m. CST on Monday, November 4, 2019. A larger project to increase resilience, decouple dependencies and isolate sign-in services within the Platform is already in process and expected to be released in the first quarter of 2020.

    Users should now be able to resume normal site usage.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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