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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

CivicPlus Platform Status Page

August -14 - Service Disruption

Completed
Carl Bowen

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus login. An update will be added to this post when it is available or within 2 hours, whichever comes first.

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Comments

2 comments

Date Votes
  • Official comment
    Craig Stephens
    CivicPlus Engineers have identified the root problem and are working to create a patch to mitigate the risk of additional issues. At this time, we do not expect any further outages related to this event. The root problem was identified to be a configuration issue and will be corrected for future stability.
  • Jim Flynn

    CivicPlus Systems and Product Engineers continue to investigate the root cause of this morning's brief issue. At this time, all systems are up and functioning properly. An update will be added to this post when it is available or within 2 hours, whichever comes first.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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