Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Service Disruption - June 24, 2019

Completed

Mike

June 24, 2019 13:43
Edited

This morning, starting at approximately 6:02 AM Central Time, some CivicPlus sites experienced intermittent downtime due a networking issue reported by Cloudflare. This affected the CivicPlus Platform, which is also protected by Cloudflare.

The networking issue appears to be caused a route leak by a network provider that has not been named. According to Cloudflare, this impacted many providers, not just Cloudflare. Cloudflare worked with the network provider to resolve the issue by removing the route leak. More details can be found on the Cloudflare status page.

The issue has been resolved and we are monitoring the situation closely.

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No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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