Skip to main content
Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Service Disruption - June 10, 2019

Alaina Coffee
  • Edited

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution. Our engineers are working to identify the source and resolve this incident as quickly as possible. A status update will be added to this post by 11:00 AM CST.

0

Comments

2 comments

Date Votes
  • Alaina Coffee

    CivicPlus engineers are still working with the appropriate parties to get this resolved. At this time, we estimate the issue to be resolved by 11:30 CST. A status update will be provided at that time or when the issue has resolved.

    0
  • Alaina Coffee
    • Edited

    CivicPlus Systems Engineers have restored service to your CivicPlus Solution.

    Outage Duration: Between 10:34 AM CST and 11:15 AM CST
    Root Cause: Memory failure resulting in System error.
    Resolution: Replaced blade.
    Further Review: Engineers will be running additional diagnostics on the blade removed from production.

    Users should now be able to resume normal site usage.

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

Please sign in to leave a comment.