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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Service Disruption May 19, 2019

Jim Flynn

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution. Our engineers are working to identify the source and resolve this incident as quickly as possible. A status update will be added to this post by 7:30 p.m.

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Comments

9 comments

Date Votes
  • Jim Flynn

    CivicPlus Engineers continue to investigate an issue related to the Storage Area Network (SAN). The data center has contacted the SAN vendor, and they are actively investigating. We are working to identify the issue, and restore service ASAP. A status update will be provided at 8:00 p.m.

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  • Jim Flynn

    The data center continues to investigate the issue with the SAN vendor. We are working to identify the issue, and restore service ASAP. A status update will be provided at 8:30 p.m.

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  • Jim Flynn

    The data center continues to investigate the issue with the SAN vendor. We are working to identify the issue, and restore service ASAP. A status update will be provided at 9:00 p.m.

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  • Jim Flynn
    • Edited

    The data center believes that they have a fix in place, and sites are beginning to recover. Engineers will continue to restore services to affected sites. A status update will be provided at 9:45 p.m.

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  • Jim Flynn

    CivicPlus engineers continue to restore affected sites. A status update will be provided at 10:15 p.m.

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  • Jim Flynn

    CivicPlus engineers continue to restore affected sites. A status update will be provided at 10:45 p.m.

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  • Jim Flynn

    CivicPlus engineers continue to restore affected sites. A status update will be provided at 1:00 a.m.

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  • Jim Flynn

    CivicPlus engineers continue to restore affected sites, and expect to have all sites restored in the next hour. A status update will be provided at 3 a.m.

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  • Jim Flynn

    CivicPlus Systems Engineers have restored service to your CivicPlus Solution.

    Outage Duration: Between 2 and 7 hours depending on the site
    Root Cause: Storage Area Network (SAN) related event
    Further Review: In Progress
    Users should now be able to resume normal site usage. The source of the outage is under investigation with our Hosting and Security team and an Incident Report outlining details of the issue will be added to this post by Tuesday.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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