CivicEngage: Service Disruption May 19, 2019

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Updates

  • CivicPlus Engineers continue to investigate an issue related to the Storage Area Network (SAN). The data center has contacted the SAN vendor, and they are actively investigating. We are working to identify the issue, and restore service ASAP. A status update will be provided at 8:00 p.m.

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  • The data center continues to investigate the issue with the SAN vendor. We are working to identify the issue, and restore service ASAP. A status update will be provided at 8:30 p.m.

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  • The data center continues to investigate the issue with the SAN vendor. We are working to identify the issue, and restore service ASAP. A status update will be provided at 9:00 p.m.

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  • The data center believes that they have a fix in place, and sites are beginning to recover. Engineers will continue to restore services to affected sites. A status update will be provided at 9:45 p.m.

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  • CivicPlus engineers continue to restore affected sites. A status update will be provided at 10:15 p.m.

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  • CivicPlus engineers continue to restore affected sites. A status update will be provided at 10:45 p.m.

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  • CivicPlus engineers continue to restore affected sites. A status update will be provided at 1:00 a.m.

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  • CivicPlus engineers continue to restore affected sites, and expect to have all sites restored in the next hour. A status update will be provided at 3 a.m.

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  • CivicPlus Systems Engineers have restored service to your CivicPlus Solution.

    Outage Duration: Between 2 and 7 hours depending on the site
    Root Cause: Storage Area Network (SAN) related event
    Further Review: In Progress
    Users should now be able to resume normal site usage. The source of the outage is under investigation with our Hosting and Security team and an Incident Report outlining details of the issue will be added to this post by Tuesday.

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