Skip to main content

CivicClerk Service Disruption May 20, 2019

Completed

Comments

3 comments

  • Official comment
    Jackson Wright

    CivicPlus Systems Engineers have applied a fix and have restored service to your ability to upload to the Agenda Files tab.

    • Outage Duration: Three (3) hours
    • Root Cause: A code change in the most recent release was not accounted for on this uploaded prompt. The fix has been rolled out and Agenda File uploads are functional again.

    Users should now be able to resume normal use with this feature.  If you have questions about this message or require additional assistance, please contact our Support team.

  • Jackson Wright

    CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 1:30 PM CST.

     
    0
  • Jackson Wright

    CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 2:30 PM CST.

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

Please sign in to leave a comment.