CivicClerk Service Disruption May 20, 2019
CompletedCivicPlus Engineers are investigating reports of issues uploading to the Agenda Files tab. We are working to identify and resolve this issue as quickly as possible. A status update will be added to this post by 12:15 PM CST. |
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Official comment
CivicPlus Systems Engineers have applied a fix and have restored service to your ability to upload to the Agenda Files tab.
- Outage Duration: Three (3) hours
- Root Cause: A code change in the most recent release was not accounted for on this uploaded prompt. The fix has been rolled out and Agenda File uploads are functional again.
Users should now be able to resume normal use with this feature. If you have questions about this message or require additional assistance, please contact our Support team.
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CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 1:30 PM CST.
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CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 2:30 PM CST.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.