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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Service Disruption - May 18, 2019

Morgan King

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution. Our engineers are working to identify the source and resolve this incident as quickly as possible. A status update will be added to this post by 11:30 p.m.

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Comments

9 comments

Date Votes
  • Mike
    Update: This morning's outage is the result of a power related event. Engineers are currently working to recovery services. A status update will be provided at 11:30 a.m.
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  • Morgan King

    CivicPlus engineers are still working with the appropriate parties to get this resolved. At this time, we do not have an estimated time of resolution. A status update will be provided by 1:00 p.m. CST.

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  • Mike
    Engineers are finalizing the restoration of the infrastructure. The next phase of the recovery will be on the services. A status update will be provided at 12:45 p.m.
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  • Mike
    • Edited
    All infrastructure has been restored. Engineers are working on recovering services. A status update will be provided at 1:45 p.m.
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  • Mike
    Most services has been restored. Engineers are now working on getting sites online. A status update will be provided at 2:15 p.m.
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  • Mike
    Most site have recovered, and engineers continue to restore the remaining sites that are currently offline. A status update will be provided at 2:45 p.m
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  • Mike
    Most site have recovered, and engineers continue to restore the remaining sites that are currently offline. A status update will be provided at 3:15 p.m
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  • Mike
    All sites have recovered, and engineers continue to restore the search services. A status update will be provided at 3:45 p.m
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  • Mike
    • Edited

    CivicPlus Systems Engineers have restored service to your CivicPlus Solution.

    • Outage Duration: Between 3.5 and 6 hours depending on the site
    • Root Cause: power related event
    • Further Review: In Progress

    Users should now be able to resume normal site usage. The source of the outage is under investigation with our Hosting and Security team and an Incident Report outlining details of the issue will be added to this post by Monday.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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