CivicEngage: Service Disruption - May 18, 2019

9

Updates

  • Update: This morning's outage is the result of a power related event. Engineers are currently working to recovery services. A status update will be provided at 11:30 a.m.
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  • CivicPlus engineers are still working with the appropriate parties to get this resolved. At this time, we do not have an estimated time of resolution. A status update will be provided by 1:00 p.m. CST.

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  • Engineers are finalizing the restoration of the infrastructure. The next phase of the recovery will be on the services. A status update will be provided at 12:45 p.m.
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  • All infrastructure has been restored. Engineers are working on recovering services. A status update will be provided at 1:45 p.m.
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  • Most services has been restored. Engineers are now working on getting sites online. A status update will be provided at 2:15 p.m.
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  • Most site have recovered, and engineers continue to restore the remaining sites that are currently offline. A status update will be provided at 2:45 p.m
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  • Most site have recovered, and engineers continue to restore the remaining sites that are currently offline. A status update will be provided at 3:15 p.m
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  • All sites have recovered, and engineers continue to restore the search services. A status update will be provided at 3:45 p.m
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  • CivicPlus Systems Engineers have restored service to your CivicPlus Solution.

    • Outage Duration: Between 3.5 and 6 hours depending on the site
    • Root Cause: power related event
    • Further Review: In Progress

    Users should now be able to resume normal site usage. The source of the outage is under investigation with our Hosting and Security team and an Incident Report outlining details of the issue will be added to this post by Monday.

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