CivicClerk Service Disruption May 2, 2019
Completed
CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicClerk site. Due to Microsoft Azure interruptions, CivicClerk clients may have intermittent issues generating Agendas and Packets, as well as retrieving and uploading attachments.
The issue began at approximately 3:09 p.m. CST. Our engineers are working to identify the source and resolve this incident as quickly as possible. A status update will be added to this post by 4:30 p.m. CST.
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4 comments
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Official comment
Microsoft Azure has been resolved. If a Root Cause Analysis is released, it will be posted to their status page within 72 hours: https://azure.microsoft.com/en-us/status/history/.
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Microsoft Azure engineers continue their investigation to identify and resolve this issue as quickly as possible: https://azure.microsoft.com/en-us/status/. As they are addressing issues on their end, we will continue to monitor the disruption. A status update will be added to this post by 5:00 p.m. CST.
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Microsoft Azure engineers have identified the issue, and are working to resolve the issue as quickly as possible: https://azure.microsoft.com/en-us/status/. A status update will be added to this post by 6:00 p.m. CST.
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Restored service has been applied to CivicClerk. Microsoft engineers are working to resolve the issue as soon as possible. They have identified the root cause and mitigation steps are being applied; customers should start to see signs of recovery. CivicPlus Systems Engineers will look for more details from Microsoft.0
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.