Skip to main content
Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

CivicPlus Platform Status Page

Service Disruption April 9, 2019

Completed
Carl Bowen

CivicPlus Engineers are investigating reports of problems with logging in. We are working to identify and resolve this issue as quickly as possible. A status update will be added to this post by 7:30 am CST.

0

Comments

4 comments

Date Votes
  • Official comment
    Morgan King

    We thank our customers for their patience as an in-depth analysis was completed and actions to prevent a similar disruption have been put in place.

    Below is the outage report related to this service disruption:

    • Outage Duration: 3 hours
    • Root Cause: The outage was a result of a data input issue between an ADFS integration and the platform.
    • Further Review: CivicPlus System Engineers have implemented code changes to allow the system to bypass the data causing the platform to continue to load. Additionally we are adding monitoring to the system to monitor this process and alert us to any issues like this so we can go in and correct the problem data.
  • Morgan King

    CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 8:30 am CST.

    0
  • Morgan King

    CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 9:30 am CST.

    0
  • Morgan King
    • Edited

    CivicPlus engineers have isolated the issue and implemented a resolution. Platform sign-in services have been restored. If you continue to experience issues, please contact support.

    A detailed investigation is currently underway to discover the root cause and determine appropriate action measures to prevent this recurrence. An outage report will be provided on this post when available.

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

Please sign in to leave a comment.