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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

URL Shortening Issue and Scheduled Fix

Brittany Rail
  • Edited

CivicPlus Systems Engineers have determined that URLs are currently unable to be shortened for notifications through CivicEngage. The effect is links are not included in SMS messages and links are not shortened in social media posts.

  • Outage Duration: Beginning Tuesday, March 26th
  • Root Cause: URL shortener outage

To resolve this, we will be rolling out a change of URL shortener during our maintenance window, March 30th, 2019 beginning at 10:00 PM Central Standard Time. A status update will be added to this post by Sunday, March 31st at 8:00 AM Central Standard Time.

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Comments

1 comment

Date Votes
  • Official comment
    Brittany Rail

    CivicPlus Systems Engineers have applied a fix and have restored service for all URL shortening features.

    Users should now be able to resume normal use with this feature.  If you have questions about this message or require additional assistance, please contact our support team.


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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