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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Service Disruption March 5, 2019

Carl Bowen

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution . The issue began at approximately 11:30 AM CST . Our engineers are working to identify the source and resolve this incident as quickly as possible. A status update will be added to this post by 12:00 CST.

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Comments

3 comments

Date Votes
  • Official comment
    Carl Bowen

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution.

    • Outage Duration: 45-60 Minutes
    • Root Cause: Memory failure resulting in System error.
    • Further Review: Failed memory has been removed from service. review if issue warrant accelerated replacement of the Server Blade. 

    Users should now be able to resume normal site usage. The source of the outage is under investigationand an Incident Report outlining details of the issue will be added to this post

  • Carl Bowen

    A fix has been implemented and our engineers are working hard to bring all sites back online so users may continue regular use. A status update will be added to this post by 12:00 CST.

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  • Carl Bowen

    CivicPlus engineers continue to work to resolve this issue as quickly as possible. Estimated resolution time is 12:30. A status update will be added to this post at that time.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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