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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Performance Degradation on Subset of Sites

Carl Bowen

A subset of sites may be experiencing a degradation of performance.

CivicPlus Systems Engineers are investigating a service disruption that may be affecting your CivicPlus solution CivicEngage. The issue began at approximately 10:00 AM CST. Our engineers are working to identify the source and resolve this incident as quickly as possible. A status update will be added to this post by 11:30 AM CST.

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Comments

3 comments

Date Votes
  • Official comment
    Morgan King

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. More information about this outage will be provided to this post as it becomes available.

  • Morgan King

    CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 1:00 PM CST.

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  • Becca Drake

    CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 3:00 PM CST.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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